Politique de remboursement
Return & Refund Policy – Kuroba™
Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days of receiving the last item of their order.
How to Start a Return Request
To request a return, please contact us at:
Email: infokuroba@gmail.com
Please provide your order number and the reason for your request.
Customers who placed an order using a phone number instead of an email address must use the link provided in their SMS order confirmation.
Return Conditions
Returned items must:
- Be unworn and unused
- Be unwashed
- Include all original tags
- Be returned in their original condition
Return Shipping Costs
Unless the product is defective, damaged, or sent in error, return shipping costs are the responsibility of the customer.
Refunds
Once the returned item has been received and inspected, refunds will be processed within 14 days.
Refunds will be made using the original payment method.
Standard delivery charges paid during the initial order will be refunded where required by applicable consumer protection laws.
Exceptions
The following items cannot be returned:
- Personalized products
- Custom-made products
- Gift cards
- Products damaged through misuse by the customer
Contact Information
Kuroba™
Jozef De Schepperstraat 17
1760 Roosdaal
Belgium
Email: infokuroba@gmail.com
Phone: +32 492 43 77 22